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FAQ

  • What items are included in the box?+
  • What is the recommended age range for to FeppyBox?+
  • Can siblings enjoy FeppyBox together?+
  • How do you develop the content for FeppyBox?+
  • How much does FeppyBox subscription cost?+
  • How much does shipping cost?+
  • When will my Feppy Box arrive?+
  • How can I find out where my package is?+
  • My order has shipped but tracking information is still unavailable on the carrier's site.+
  • What is your cancellation policy?+
  • When will I be charged?+
  • What payment methods do you accept?+
  • Can I order FeppyBox as a gift?+
  • Do you ship to APO addresses and all US Territories?+
  • Can I order a FeppyBox subscription to be delivered outside the United States?+
  • Can I apply more than one coupon code to my order?+
  • Do you charge sales tax?+
  • Can I purchase a subscription to FeppyBox in a retail store?+
  • How can I update the address associated with my subscription if I move?+
  • Can I skip one month’s delivery?+
  • Who are the people behind FeppyBox?+
  • How can I contact FeppyBox?+
  • What is your privacy policy?+
  • Every box includes an original bilingual book, collectible stickers, fun activities, a link to original bilingual music, and much more. Items that will immerse the child into a multidimensional bilingual experience. We look forward to hearing your feedback and suggestions. 

  • The recommended age range for our subscription is between 3 to 5 years old. 

    Also, young readers between 5-7 years old enjoy our books and games.

  • Yes! The whole family will enjoy the content of the box! If you have one more kid in the same age range and you would like to receive an extra set of activities/materials, please sign up for FeppyBox Siblings. It is the same box with an additional set of activities and materials for another kid to enjoy!

  • All the materials are created by a team of experienced professionals in child development and bilingual education. 

    All of our materials incorporate feedback from kids who tried and experienced our products.

  • Feppybox costs $29.99 per month and our FeppyBox Siblings cost $39.99 per month.

    All our subscriptions can be canceled anytime - no penalty. 

  • Shipping is included in the subscription rate, yay! 

  • Subscription orders will be processed immediately. The first box will be shipped within the first week of the order placed. Deliveries may take between 4-10 business days to reach your home.

    FeppyBox is not responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, or any other unforeseen factors.

  • You can check the status of your order online by logging into your customer account.

    Once your order ships, we will send you a shipping notification email with tracking information. Be sure to mark info@feppybox.com as a valid sender to ensure our notification emails aren't sent to your spam folder.

     

  • Tracking information may not be available for the first 48-72 hours after you receive your shipping confirmation email. If it's been more than 72 hours and you are still having trouble tracking your package, contact us at info@feppybox.com

  • You can cancel your monthly subscription any time after the first box is shipped. Please cancel by accessing your customer account by 6:00 PM EST five days before your Next Charge Date, if you do not wish to receive next month’s box.

    Please note: every customer has their own renewal date. Make sure you check your renewal date in your online account

  • When you purchase a FeppyBox subscription you will automatically be charged on your first box the day of your purchase. Renewal charges will take place monthly on/or before your personal Next Charge DatePlease note: every customer has their own Next Charge Date. You can check your Next Charge Date in your online customer account, under Manage My Subscription.

  • We accept all major credit cards including Visa, MasterCard, Discover, and American Express. 

  • Yes, FeppyBox is an amazing gift idea! You can subscribe for someone else, just make sure you provide the recipient name and shipping address for delivery. 

  • Yes, we ship anywhere in the United States, including Hawaii, Alaska, and APO addresses.

  • Our subscriptions are currently available to ship within the US.

    If you are interested in shipping outside the USA, email us to info@feppybox.com.

  • Only one coupon code can be applied to each order. Coupon code(s) cannot be combined with any other offers and/or applied retroactively to previously placed orders.

  • We charge sales tax based on the shipping address for most states. Taxes will be calculated at checkout.

  • FeppyBox subscriptions are exclusively available for purchase through our website.

  • You can update the address information in your online customer account by logging into My Account to update your address, please do the following:

    1. Login to your account
    2. Click on "Manage Subscriptions" under the Account Details.
    3. Click “Edit” under Actions of the corresponding subscription you will like to change the address.
    4. Click “Edit” under the shipping address. Enter the updated information and save.

     

    Please note that the address changes should be made before your Next Charge Date to ship that month's box to the new address.

  • Yes you can! Just follow these steps:
    1. Login to your account

    2. Click on "Manage Subscriptions" under the Account Details.

    3. Go to Delivery Schedule and select the upcoming box that you would like to get skipped and click on “Skip”.

    Please note that the address changes should be made before your Next Charge Date to ship that month's box to the new address. 

  • FeppyBox was founded by a mom who knew from her own childhood experience that exposing kids to more than one language it's a gift that kids will treasure for life. Learning while having fun is her mantra and this is how FeppyBox was born. 

    Raise bilingual FElices & haPPY kids.


    Please read our About Us page for more info.

  • You can contact us via email at: info@feppybox.com

    We look forward to hearing your feedback and suggestions.

  • FeppyBox is dedicated to protecting your privacy and safeguarding your information. Please read our Privacy Policy for more information.